Many have also had issues getting useful information from 2K Games/Valve with both parties generally saying contact the other party.Ĥ Message by you on Fri, 11th Jul 2014 3:00 pm The issue being that 2K shipped the game without product keys, there are numerous news stories from well known/respected tech news sites on the Internet regarding the issue:Īs well as having the issue resolved for myself it would also be preferable if the issue could be resolved for the others having troubles (referred to in my original message). I am quite confident that the issue here lies with 2K Games/Valve due to this being a common problem since the game was released. I can certainly provide more images with the disk/box as necessary but won't be able to provide an images of a CD key. I believe in my original reply I added an attachment to a picture with me holding the case/disk containing an open Steam chat window with the initial Valve staff member I was discussing the issue with. Note: Please use a pen with permanent ink and avoid marking over the CD Key code.Īfter verifying your proof of ownership we will gladly assist you with this issue.ģ Message by you on Tue, 3rd Jun 2014 1:51 pmĪs per subject/message it won't be possible to provide an image of the CD key as: "there was no CD key included". If you have any difficulty locating the CD Key on the packaging, please see the following link: Please ensure that you submit a full-color image, rather than a photocopy. Please handwrite your Support Ticket Number 6537-ERVB-1763 directly on the quick reference card or sticker above the CD Key (the number should not be written on a separate piece of paper or inserted with an image editor) and reply with a digital photo or scan of the CD Key in. In order to investigate this issue, we must verify your ownership of the CD Key. There also seem to be a number of other users who have been going back and forth between Valve and 2K to resolve the issue, their threads can be viewed Ģ Message by Support Tech Wiktor on Tue, 3rd Jun 2014 6:05 am I was hoping it would be possible to get some assistance with my issue.įor reference, I have reported the bug on the Steam beta forums Originally this issue was resolved on Valve's end by allow the game to be redeemed by just being inserted into the tray, unfortunately it appears this was removed most likely because it was being abused for piracy. This renders the game completely unplayable as the installation requires Steam.Īlso, having a bit of a Google around this appears to have been a common issue caused by 2K manufacturing and shipping copies of the game without including a key. I purchased off eBay only to discover that there was no CD key included to redeem the game. You have time constraints and want to keep you solved ticket count up, you must comply with stupid rules put in by the higher ups and then there's the shit requests you get from clients which you hope will just go away.ġ Message by you on Mon, 12th May 2014 2:54 amĪ few months ago I purchased a retail copy of NBA 2K9. As someone who commonly handles support calls/tickets myself I understand the frustration. Please note that whilst my responses may seem a little harsh I don't mean any offence to the Steam employees myself. In my most recent reply I had a little bit of fun whilst remaining as civil as possible. To summarise: NBA 2K9 wasn't shipped with a CD key when it was released and trying to get Steam to read and understand this is quite frustrating. Since it seems somewhat relevant and we all love bitching about Steam support. Key resellers and what they mean for youĪfter getting quite frustrated with Valve regarding this rather silly issue I've decided to submit the contents support ticket here.CommunityĬlick here to read the subreddit rules before posting. Get your Steam Profile Flair Steam Status
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